Policies

Shipping

Once your order is placed, we ship within 1 to 3 days via USPS or UPS. Once shipped, packages generally take 2 to 4 days to arrive. Please contact us if you require expedited shipping.

 

International

Please contact us at info@shoptivolimercantile.com for international shipping. International shipping typically takes two weeks, however timing varies. Clients are responsible for any additional charges such as customs, taxes or duties incurred during shipping. International orders are non-returnable- please choose carefully. 

 

Gift Wrap

We will pack up your order carefully and make it look special, but if you need it wrapped for a gift, please let us know in the "special instructions" box when you check out. And if you want a note attached, we can do that too.

 

Returns

Items may be returned within 7 days after arrival for refund or exchange. Returned items must be in unused condition and in original packaging. Approval by phone or email is necessary before sending items back. Please pack carefully- we are not responsible for any damage that occurs in return shipping. Your original shipping and handling charges are non-refundable and you are responsible for all return shipping fees. We are not responsible for compensation of lost packages in transit to us without proof of delivery. 

Damage claims must be made within 48 hours of package arrival.

Discounted merchandise is final sale.

Please contact us at info@shoptivolimercantile.com for any returns.

 

Privacy

We are committed to protecting your privacy. We do not share your information and we do not use it for any reason other than processing your order. We do not send additional emails unless it is pertaining to your order or if you have signed up for our newsletter.